Terms of service

RAFATRAD Ltd – Wholesale Terms and Conditions

1. Eligibility

Wholesale accounts with RAFATRAD LTD are available to registered businesses only. We may request a valid company number, VAT registration, or other evidence of trade prior to approval.

2. Minimum Order Requirements

The minimum order value is based on the cost of the item unless otherwise stated.

Unit Price	Minimum Order Quantity
Under £5	20 units
£5 – £10	10 units
£10 – £20	5 units
£20+	3 units

3. Payment Terms

Payment for goods and delivery charges must be made in advance. We accept Debit/Credit Card and direct Bank Transfer.

4. Registering Your Account

Minimum first order of £350 required.
Complete the registration form online with all relevant information.
Once approved, a login will be issued to you.

5. Ordering Process

Orders can be placed via our website or phone at 0800 0182361.
Website Orders: Review your basket before checkout; no changes can be made once paid.
Telephone Orders: You’ll be given total costs (incl. VAT) and can pay over the phone or request an email quotation.
Incorrect or incomplete order info may cause cancellation or delay.

6. Goods, Pricing and Availability

Prices in GBP (£), excluding VAT unless stated.
Prices reviewed regularly; confirmed orders not affected by changes.
Images are illustrative and may differ slightly in colour or packaging.
Out-of-stock items: we will notify you and offer shipment, hold, or removal options.

7. Bespoke Items & Procurement

Bespoke service available for wholesale customers.
Email enquires@rafatrad.co.uk to start the process.
MOQs, pricing, and lead time confirmed at quotation stage.
Full payment required before production; bespoke orders are non-returnable unless faulty.

8. Shipping & Delivery

Free delivery on orders over £350; £8.95 for orders under.
Dispatched within 5 working days after cleared payment via tracked courier.
RAFATRAD Ltd is not liable for courier delays.
International deliveries quoted separately (enquiries@rafatrad.co.uk).

9. Returns & Damages

Report faults or damages within 5 working days to enquiries@rafatrad.co.uk. Returns require prior authorisation and must be unused and in saleable condition.

10. Resale of Goods

Title passes once payment is received in full.

11. Account Termination

RAFATRAD Ltd may suspend or terminate accounts for overdue payment, breach of terms, or harmful activity.

12. Events Outside Our Control (Force Majeure)

RAFATRAD Ltd is not liable for delays due to events beyond our control, including natural disasters, industrial action, supply chain delays, pandemics, or government restrictions.