Refund policy
Returns, Damages & Cancellations
Jump to: Damaged or Missing Items | Incorrect Items | Returns | Refunds & Credit Notes | Cancellation | Contact
We take great care to ensure all wholesale orders are checked and packaged securely before dispatch. However, we understand that issues can occasionally occur.
Damaged or Missing Items
If your delivery arrives damaged or with missing items, please notify us within 5 working days of receipt by emailing enquiries@rafatrad.co.uk. Include your order number, a description of the issue, and photographs where possible. We will arrange a replacement or issue a credit note where appropriate. Claims made after this time may not be accepted.
Incorrect Items
If you receive an incorrect item, please notify us within 5 working days of delivery. We will advise on the returns process and arrange for the correct items to be shipped.
Returns
We do not accept returns for unwanted or overstocked items. Returns are only accepted where goods are faulty, damaged in transit, or supplied in error. All returns must be authorised in advance — please contact enquires@rafatrad.co.uk before sending any items back.
Refunds & Credit Notes
Approved returns will be refunded or credited to your wholesale account once the goods have been received and inspected. Refunds are processed to the original payment method within 7–10 working days of approval.
Cancellation
Orders cannot be cancelled once they have been processed for dispatch. If you need to amend your order, please contact us as soon as possible on 0800 0182361 or email enquiries@rafatrad.co.uk and we will do our best to help.